COMPLAINT RATIOS NATIONALLY AND FOR DISTRICT OF COLUMBIA

Per $ 1 million in premiums paid

1(one) is set as the median level or average of all companies

Below 1.00 means the company is better than average.

Above 1.00 means the company is worse than average.

*2004 NAIC Ratios

**2006 NAIC Ratios

*2006 Complaint Ratios

**2007 NAIC Ratios

Health Insurance

Group & Indivi.

Group & Indivi.

Group & Indiv.

Group & Indivi.

Aetna

1.01

0.94

n/a

n/a

AMS (United Healthcare Grp.)

0.90

0.90 

n/a

1.39

Assurant (Time)

2.14

2.58

n/a

1.90

Blue Cross Blue Shield

0.01

0.01

n/a

n/a

Celtic

1.75

1.15

n/a

4.65

Golden Rule

0.64

0.61

n/a

0.90

John Alden

2.19

1.80

n/a

1.16

MEGA Life (NASE)

2.64

2.06

n/a

2.72

Midwest Security

1.96

2.20

n/a

1.79

Nationwide Life & Health

0.87

1.20

n/a

1.60

Principal Financial

 0.62 

 0.67

n/a

0.94

Trustmark/Starmark/Multi-Ben

3.62

 3.04

n/a

2.86

United Healthcare

0.90

0.90

n/a

 1.39

District of Columbia HMO's

accreditation

CareFirst BlueChoice

excellent

Kaiser Foundation

excellent

United Healthcare

excellent

AmeriGroup District of Columbia

commendable

DC Chartered Health Plan, Inc.

accredited

*Source-State of District of Columbia Department of Insurance, Securities, and Banking- (202) 727-1000

**Source - NAIC or National Association of Insurance Commissioners