COMPLAINT RATIOS NATIONALLY AND FOR CONNECTICUT

Per $ 1 million in premiums paid

1(one) is set as the median level or average of all companies

Below 1.00 means the company is better than average.

Above 1.00 means the company is worse than average.

**2006 NAIC Ratios

**2007 NAIC Ratios

*2008 State Ratios

**2008 NAIC Ratios

Health Insurance

Group & Indivi.

Group & Indivi.

Group & Indiv.

Group & Indivi.

Aetna

0.94

n/a

n/a

0.97

AMS (United Healthcare Grp.)

0.90

1.39 

n/a

1.47

Anthem Health Plans, Inc.

n/a

n/a

n/a

n/a

Assurant (Time)

2.58

1.90

n/a

1.92

Best Life & Health

0.33

1.04

n/a

0.26

Celtic

1.15

4.65

n/a

2.04

Golden Rule

0.61

0.90

n/a

1.04

John Alden

1.80

1.16

n/a

3.52

Madison National Life

0.77

0.91

n/a

18.34

Nationwide Life & Health

1.20

1.60

n/a

1.80

Midwest Security

2.20

1.79

n/a

1.74

Metropolitan Group

n/a

n/a

n/a

n/a

Principal Financial

 0.67 

 0.94

n/a

1.20

Trustmark/Starmark/Multi-Ben

3.04

 2.86

n/a

3.33

United Healthcare

0.90

1.39

n/a

 n/a

Connecticut HMO's

*2003 State Ratios

Number of Complaints

Aetna Health Inc.

0.075

11

CIGNA HealthCare of Connecticut

0.605

44

ConnectiCare Inc.

0.013

7

Health Net of Connecticut, Inc.

0.199

155

Oxford Health Plans, Inc.

0.118

28

*Source-State of Connecticut Insurance Department - 1-860-297-3800

**Source - NAIC or National Association of Insurance Commissioners